Return and Refund Policy
Return and Refund Policy explains how you can return an eligible RC Discharger order with confidence. Above all, we stand behind our Regenerative Dischargers and want you satisfied. Therefore, we keep the process clear, fair, and fast.
Moreover, this policy covers purchases made directly from us. However, if you bought from another seller, follow that seller’s rules. Consequently, you can avoid delays and confusion.
Our commitment to you
First, we build our program around quality, power, and consistency for racers. In addition, our support team guides you through each step if you need help. As a result, you always know what to do next.
Notably, we act fast when a product arrives damaged or defective. Therefore, you can get back to racing with minimal downtime. Additionally, we communicate clearly during the process.
30-day return window
Second, you may return any new, unused, and unaltered item within 30 days of delivery. Additionally, you must ship the item back within that window to qualify. Therefore, check your order soon after delivery.
Meanwhile, keep the item protected and clean during that period. For example, store it away from dust and moisture. Consequently, the return inspection goes smoothly.
Conditions for an eligible return
To keep returns fair for everyone, your item must meet a few requirements. Specifically, we inspect each return to confirm it matches the standards below. Therefore, review this list before you ship.
- Condition: Keep the item new, unused, and resalable. Also, avoid any wear, installation, testing, or modification.
- Packaging: Return the item in the original, undamaged packaging. Furthermore, include all protective foams and inserts.
- Included items: Send back all accessories, manuals, and bundled parts. Otherwise, we may reduce the refund or refuse the return.
Nevertheless, we may refuse a return or apply a restocking fee if the product fails these conditions. For example, missing accessories or damaged packaging can affect eligibility. On the other hand, careful packing often prevents these issues.
How to initiate a return (RMA steps)
First, email our customer support team at support@rcdischarger.com to request a Return Merchandise Authorization (RMA) number. Next, include your order number and the reason for the return. Consequently, we can route your request faster.
Then, pack the item securely in its original box with all accessories. Also, write the RMA number clearly on the outside of the shipping box. However, do not write on the product’s original packaging.
Finally, ship the package to the address our team provides. Therefore, you cover return shipping costs. Additionally, we recommend tracking and insurance, since carriers handle transit risk.
Refund timing and what gets refunded
After we receive and inspect your return, we email you with approval or rejection. If approved, we apply the refund to your original payment method within 5–7 business days. However, we do not refund original shipping costs.
For a quick overview of how refunds work across retail, review consumer refund rules and definitions. Moreover, that background helps set expectations for processing times. Additionally, it clarifies common terms you may see on statements.
Defective or damaged items
If your item arrives defective or damaged, contact us within 7 days of delivery. Then, we work with you on a replacement or a full refund, depending on the situation. Additionally, we may request photos or video to confirm the issue.
After that, we will suggest the fastest path to resolution. For example, we may prioritize a replacement when you need to race soon. Consequently, you spend less time waiting.
Questions and support
If you still have questions, contact us anytime at support@rcdischarger.com. In fact, we want this Return and Refund Policy to feel simple from start to finish. Ultimately, our goal stays the same: keep your race program moving.